privacy policy

Living Stone ("we", "us", or "our") operates the Stone.Living website and related digital services, including communication via WhatsApp Business. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, WhatsApp Business messaging, or Facebook-integrated services.

By using our services or messaging us on WhatsApp, you agree to the collection and use of information in accordance with this policy.

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1. information we collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and location details you provide when enquiring about our products or services.
• WhatsApp Messages: When you contact us via WhatsApp Business, we receive and store message content, your WhatsApp display name, and phone number to respond to your enquiry.
• Usage Data: Information your browser sends when you visit our website, including IP address, browser type, pages visited, and time spent on pages.
• Cookies & Tracking: We use cookies and similar tracking technologies (including Google Analytics) to analyse website traffic and improve your experience.
• Project Details: Information you provide about your construction or renovation project to help us recommend suitable stone products.

2. how we use your information

We use the information we collect to:

• Respond to your product and service enquiries via WhatsApp, phone, or email.
• Send quotations, order confirmations, and delivery updates.
• Provide customer support and after-sales service.
• Send promotional offers and updates about our products — only with your consent.
• Improve our website, products, and services based on usage patterns.
• Comply with legal obligations and resolve disputes.

3. whatsapp business & meta platforms

We use the WhatsApp Business API, operated by Meta Platforms, Inc., to communicate with customers. By messaging us on WhatsApp, you acknowledge:

• Your messages and phone number are processed by Meta in accordance with WhatsApp's Privacy Policy.
• We may use automated messaging to acknowledge enquiries or send order updates.
• We will only send you marketing messages if you have opted in.
• You can opt out of WhatsApp communications at any time by sending "STOP" or by contacting us directly.

Our use of the WhatsApp Business API is governed by Meta's WhatsApp Business Policy and Meta Platform Terms.

4. sharing your information

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website, conducting business, or servicing you — subject to confidentiality agreements.
• Meta / WhatsApp: As required to deliver WhatsApp Business messaging services.
• Google: Via Google Analytics for website analytics (anonymised data).
• Legal Authorities: When required by law or to protect our rights.

5. data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. WhatsApp conversation data is retained for up to 12 months for customer service purposes and then securely deleted.

6. your rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at sales@stone.living.com or via WhatsApp at +91 999 549 8755.

7. cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device. We use:

• Essential Cookies: Required for the website to function.
• Analytics Cookies: Google Analytics to understand how visitors use our site.

You can disable cookies in your browser settings, though this may affect website functionality.

8. children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. changes to this policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy regularly.

11. contact us

If you have questions about this Privacy Policy, please contact us: