terms & conditions

Please read these Terms and Conditions ("Terms") carefully before using the Stone.Living website or communicating with Living Stone through WhatsApp Business or any other digital channel. By accessing our website or sending us a message on WhatsApp, you agree to be bound by these Terms.

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1. about us

Living Stone is a natural stone supplier and installation service based in Kerala, India, operating under the brand "Stone.Living". We supply marble, granite, tiles, sandstone, and related products, and provide installation, fabrication, and related services across Kerala.

2. use of our website

By accessing Stone.Living, you agree to:

• Use the website only for lawful purposes and in a manner that does not infringe the rights of others.
• Not attempt to gain unauthorised access to any part of the website or its related systems.
• Not use the website to transmit spam, malware, or any harmful content.
• Not copy, reproduce, or redistribute website content without our prior written consent.

We reserve the right to suspend or terminate access to the website for any user who violates these Terms.

3. whatsapp business communications

We use the WhatsApp Business API (provided by Meta Platforms, Inc.) to communicate with customers. By initiating or consenting to WhatsApp communication with us, you agree to the following:

• You are the owner or authorised user of the WhatsApp account you use to contact us.
• You consent to receive transactional messages (enquiry responses, quotations, order updates) via WhatsApp.
• You may separately opt in to receive promotional messages. Opt-in is voluntary and you may withdraw consent at any time by replying "STOP" or contacting us.
• Message and data rates may apply depending on your mobile carrier plan.
• WhatsApp communications are also subject to WhatsApp's Terms of Service and Privacy Policy.

We will never ask for sensitive personal or financial information (e.g., bank details, passwords) via WhatsApp. Please report any suspicious messages claiming to be from Living Stone.

4. products and services

All product information, specifications, and pricing on our website are provided in good faith and are subject to change without notice.

• Natural stone products may vary in colour, veining, and texture — this is a characteristic of natural materials, not a defect.
• All quoted prices are indicative. Final pricing will be confirmed in a written quotation after assessment of project requirements.
• Product availability is subject to stock levels at the time of order confirmation.
• Measurements and installation requirements must be confirmed on-site before order finalisation.

5. orders and payments

• An order is confirmed only upon receipt of a signed quotation and agreed advance payment.
• Payment terms will be specified in the project quotation.
• We reserve the right to cancel an order if payment is not received within the agreed timeframe.
• Refunds and cancellations are subject to our cancellation policy as detailed in the project agreement.

6. intellectual property

All content on the Stone.Living website — including text, images, logos, and design — is the property of Living Stone or its content suppliers and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

7. third-party links

Our website may contain links to third-party websites (including Meta/WhatsApp). These links are provided for convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

8. disclaimer of warranties

Our website and digital services are provided on an "as is" and "as available" basis without any warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

9. limitation of liability

To the fullest extent permitted by applicable law, Living Stone shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, WhatsApp communications, or services. Our total liability for any claim arising from these Terms shall not exceed the amount paid by you for the specific service giving rise to the claim.

10. privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it carefully.

11. governing law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Kerala, India.

12. changes to these terms

We may revise these Terms at any time by updating this page. Continued use of our website or services after any changes constitutes your acceptance of the revised Terms. We encourage you to check this page periodically.

13. contact us

For questions about these Terms, please contact us: