terms & conditions

Please read these Terms and Conditions ("Terms") carefully before using the Living Stone website or communicating with Living Stone through WhatsApp Business or any other digital channel. By accessing our website or sending us a message on WhatsApp, you agree to be bound by these Terms.

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1. about us

Living Stone is a natural stone supplier and installation service based in Kerala, India, operating under the brand "Living Stone". We supply marble, granite, tiles, sandstone, and related products, and provide installation, fabrication, and related services across Kerala.

2. use of our website

By accessing Living Stone, you agree to:

• Use the website only for lawful purposes and in a manner that does not infringe the rights of others.
• Not attempt to gain unauthorised access to any part of the website or its related systems.
• Not use the website to transmit spam, malware, or any harmful content.
• Not copy, reproduce, or redistribute website content without our prior written consent.

We reserve the right to suspend or terminate access to the website for any user who violates these Terms.

3. whatsapp business communications

We use the WhatsApp Business API (provided by Meta Platforms, Inc.) to communicate with customers. By initiating or consenting to WhatsApp communication with us, you agree to the following:

• You are the owner or authorised user of the WhatsApp account you use to contact us.
• You consent to receive transactional messages (enquiry responses, quotations, order updates) via WhatsApp.
• You may separately opt in to receive promotional messages. Opt-in is voluntary and you may withdraw consent at any time by replying "STOP" or contacting us.
• Message and data rates may apply depending on your mobile carrier plan.
• WhatsApp communications are also subject to WhatsApp's Terms of Service and Privacy Policy.

We will never ask for sensitive personal or financial information (e.g., bank details, passwords) via WhatsApp. Please report any suspicious messages claiming to be from Living Stone.

4. products, pricing & information

All content on this website — including product information, specifications, rates, technical or climate guidance, blog articles, FAQ answers, project descriptions and any other information — is published in good faith for general informational purposes only and is subject to change at any time without notice and without the website being updated.

• Natural stone products vary in colour, veining, texture and finish — this is a characteristic of natural materials, not a defect, and the website cannot represent this variation accurately.
• All prices, rates, ranges and figures shown anywhere on the website are indicative only. They are not offers, not contractual, and not binding. Final pricing will be confirmed only in a written quotation issued and signed by Living Stone after a site assessment.
• Product availability, slab inventory, finishes and lead times are subject to actual stock at the time of written order confirmation.
• Measurements, installation requirements, suitability for a specific application, and climate guidance must be confirmed on-site by our team and in writing before any order is finalised.
• Information published on the website does not constitute professional, structural, architectural, legal, regulatory or financial advice and must not be used as a substitute for engaging a qualified professional.
• The website content is not admissible as evidence of any commercial, contractual or legal relationship between Living Stone and any visitor.

5. orders and payments

• An order is confirmed only upon receipt of a signed quotation and agreed advance payment.
• Payment terms will be specified in the project quotation.
• We reserve the right to cancel an order if payment is not received within the agreed timeframe.
• Refunds and cancellations are subject to our cancellation policy as detailed in the project agreement.

6. intellectual property

All content on the Living Stone website — including text, images, logos, and design — is the property of Living Stone or its content suppliers and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

7. third-party links

Our website may contain links to third-party websites (including Meta/WhatsApp). These links are provided for convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

8. disclaimer of warranties

The website and all content, products, services, prices and information displayed on it are provided on an "as is" and "as available" basis without any warranties of any kind, express, implied, statutory or otherwise. Living Stone expressly disclaims all warranties of accuracy, completeness, currency, merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components, nor that any information published on the website is current, accurate, or complete at the time of access.

9. limitation of liability & no legal reliance

No information, statement, price, rate, figure, comparison, recommendation or other content published on this website may be used as the basis for any legal, contractual, regulatory, financial or commercial claim against Living Stone, its directors, employees, sister concerns or affiliates.

To the fullest extent permitted by applicable law, Living Stone, its directors, employees, sister concerns (including Kohinoor Floors Private Limited and Mel Floorings Private Limited) and the Melamparampil Group of Concerns shall not be liable for any loss, damage, claim, cost, expense or liability — direct, indirect, incidental, special, consequential, punitive, or otherwise — arising from or in connection with: (a) any reliance placed on information published on this website; (b) any change in pricing, specification, availability or content of the website; (c) any inaccuracy, omission, error or out-of-date information; (d) the use of, or inability to use, the website or our digital services; or (e) any WhatsApp communication. Any binding commercial obligations between Living Stone and a customer arise only from a written, signed quotation and confirmed order, never from the website.

Our total aggregate liability under any signed written agreement shall not exceed the amount actually paid by you for the specific service giving rise to the claim under that signed agreement.

10. privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it carefully.

11. governing law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Kerala, India.

12. changes to these terms

We may revise these Terms at any time by updating this page. Continued use of our website or services after any changes constitutes your acceptance of the revised Terms. We encourage you to check this page periodically.

13. contact us

For questions about these Terms, please contact us: